Utility Customer Services
Utility_Billing_Info@sanmarcostx.gov
512.393.8383
512.754.0837 FAX
Utility Billing Frequently Asked Questions
How are utilities billed?
How do I start, transfer or stop my utility services?
What options do I have to pay for my utility services?
How is my due date determined, and can I change my due date?
What can I do if my bill is not correct?
I am temporarily leaving; do I still need to pay my water bill?
Does the City issue an adjustment for leaks?
What if I know I won't be able to pay my bill on time?
What charges are renters responsible for?
Do you offer any special billing programs?
What do I need to connect my utilities?
How much will it cost to connect my utilities?
Why is my deposit so much?
Will I ever get my deposit back?
How are utilities billed?
Utilities are billed monthly.
How do I start, transfer or stop my utility services?
For detailed information check our service request page.
What options do I have to pay for my utility services?
online utility billing, auto bill pay, e-billing, by telephone, Western Union, In person, by mail and drop boxes. For detailed information, check our payment options page.
How is my due date determined, and can I change my due date?
At this time, your due date is based on your address and your location falls into a billing cycle with a set due date.
What can I do if my bill is not correct?
Contact a billing representative at 393.8383 to discuss your account.
I am temporarily leaving; do I still need to pay my water bill?
The bill should be paid by the due date each month to avoid late fees and/or possible disconnection of service. You may pre-pay on your account.
Does the City issue an adjustment for leaks?
Yes. It needs to be approved and qualify for an adjustment. A leak form and repair bills must be submitted to the billing dept. once the repair has been made.
What if I know I won't be able to pay my bill on time?
There will be 10% penalty assessed on the unpaid balance. You may contact the billing dept. for an extension only on the current bill.
What charges are renters responsible for?
Refer to your lease. When you open a utility account with the City of San Marcos, we will let you know the services we are providing at your address.
Do you offer any special billing programs?
Yes. Budget billing and senior citizens penalty exemption.
What do I need to connect my utilities?
A current photo ID, a completed connection form and be prepared to pay a deposit or present a qualifying letter of credit to waive the deposit.
How much will it cost to connect my utilities?
Deposits vary. Contact our billing dept. at 393.8383 for a deposit quote. Connection fees will be charged in the first bill, deposits are required at the time service is requested.
Why is my deposit so much?
There may be as many as four deposits. Electric deposits are twice the average bill during the last 12 months. Residential water deposit is $50. Residential sewer deposit is $50. Residential garbage deposit is $35. You may call the billing office at 393.8383 for a deposit quote. You must have the correct address and/or apt. number for the deposit quote. Deposit amounts vary depending on the location and services.
Will I get my deposit back?
The deposit is refundable in two ways. When you close your account, the deposit will be applied to paying the final bill (if there is money owed, it will be refunded to you) or, after paying 12 consecutive bills on time, you may request the deposit to be applied towards your bill.
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